Wendream Privacy Policy for Players in the Philippines

1. Scope of this Privacy Policy

The Wendream Privacy Policy applies to personal information processed through the website, player account, verification procedures, casino and sports features, payment workflows, promotions, security reviews, and support channels. It covers both information you provide directly and information generated when you use the platform.

This Privacy Policy should be read with the Terms and Conditions. Game rules, bonus terms, and payment instructions may explain additional operational details, but they do not replace the privacy commitments described here. If you do not agree with this Privacy Policy, please do not submit personal information or open a Wendream account.

2. Information covered by the Privacy Policy

Personal information is data that identifies you or can reasonably be linked with you. Under this Wendream Privacy Policy, it may include your full name, birth date, mobile number, email address, home address, nationality, account username, verification status, and communication preferences.

We may also process identity document details, payment information, transaction references, deposits, withdrawals, wallet or banking identifiers, game activity, wager history, bonuses, device details, approximate location, sign-in records, security events, support messages, and responsible gaming settings.

Please provide accurate information and update it when needed. Do not send passwords, one-time PINs, complete card security codes, or unrelated sensitive documents through ordinary support messages.

3. Information you provide to Wendream

You provide information when you register, verify your identity, update your profile, make a transaction, enter a promotion, set account limits, request closure, or speak with support. The Privacy Policy also covers documents or explanations submitted during a security, payment, or account review.

Registration details help us create and administer your account. Verification materials help confirm that the player is eligible and that payment methods belong to the proper person. Support records allow us to answer questions and maintain a reliable history if an issue needs further investigation.

4. Information collected during platform use

When you use Wendream, technical and activity records may be created automatically. The Wendream Privacy Policy covers information such as internet protocol data, device type, operating system, browser type, language, pages viewed, referral route, session time, sign-in attempts, and general interaction with site features.

Betting and casino records may include selected games, markets, stakes, results, returns, timestamps, interrupted sessions, and account balance movements. These records are needed to operate games, settle wagers, answer disputes, spot technical problems, and maintain an accurate account history.

5. How the Privacy Policy supports account services

Wendream uses personal information to register accounts, authenticate players, provide game access, record wagers, settle results, calculate balances, deliver promotions, process deposits and withdrawals, and respond to requests. Without necessary information, some features cannot operate safely.

For example, a GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, Visa, or Mastercard transaction may require account matching and verification. This Privacy Policy allows us to use the relevant details to process the instruction, investigate errors, and reduce unauthorised activity.

6. Verification, fraud prevention, and security

The Wendream Privacy Policy permits information to be used for age checks, identity confirmation, duplicate account detection, payment ownership review, account security, fraud prevention, and investigation of behaviour that may breach platform rules.

Reviews may compare registration records, verification documents, device signals, payment details, game patterns, transaction history, and earlier support contact. A review does not automatically mean wrongdoing has occurred. It helps us protect legitimate players and determine whether activity needs clarification.

We may temporarily limit transactions or account access while necessary checks are completed. Players can help by providing genuine, current, and readable information within the requested time.

7. Responsible gaming under this Privacy Policy

Wendream may process gameplay, deposit, withdrawal, session, and communication data to operate responsible gaming tools and identify patterns that may warrant a player message or account intervention. The Privacy Policy covers deposit limits, cool-off periods, self-exclusion records, and related support requests.

Responsible gaming information is used to carry out player instructions and protect account restrictions from being bypassed. If you ask for self-exclusion, we may retain enough information to recognise the restriction and prevent a new account from being opened improperly.

8. Communications and marketing choices

Service communications may include login alerts, verification requests, security notices, payment updates, account changes, support replies, and important revisions to this Privacy Policy. These messages help operate your account and may still be sent when they are reasonably necessary.

Where applicable, Wendream may also send information about games, sports markets, bonuses, or VIP opportunities based on your preferences. You may request that promotional messages stop through available account or support options. Changing a marketing preference does not remove essential account communications.

9. Cookies and similar technologies

Cookies and comparable technologies may remember a session, maintain sign-in status, store preferences, support security, measure website performance, and help us understand whether features work properly. This Wendream Privacy Policy covers information generated through these technologies.

Some cookies may be necessary for account authentication, fraud controls, transaction continuity, or site operation. Blocking necessary storage through your browser may cause parts of Wendream to function incorrectly. You can manage browser controls, but the available result depends on your device and settings.

10. When information may be shared

Wendream does not share personal information simply because it is available. Under the Privacy Policy, data may be disclosed to carefully selected service providers that support identity verification, game operation, payment processing, customer support, hosting, security, analytics, communications, and professional advice.

Information may also be disclosed where reasonably necessary to protect players, investigate fraud, enforce the Terms and Conditions, respond to a valid legal requirement, or defend legitimate rights. Providers should receive only information relevant to their role and must handle it under appropriate obligations.

If business ownership or platform operations change, relevant information may be transferred as part of a legitimate transaction, subject to suitable confidentiality and security measures.

11. International processing and safeguards

Some technical, payment, verification, game, or support services may operate from locations outside the Philippines. The Wendream Privacy Policy recognises that information may therefore be processed in another jurisdiction when needed to provide the service.

Where cross-border processing occurs, Wendream uses contractual, organisational, and technical measures appropriate to the information and service involved. Access should remain limited to authorised purposes, regardless of where an approved provider performs its work.

12. Data security in the Privacy Policy

Wendream uses administrative, technical, and organisational safeguards intended to protect information against accidental loss, improper access, misuse, alteration, or disclosure. Measures may include access controls, authentication, encryption, monitoring, account review, staff procedures, and provider assessments.

No online system can promise absolute security. Players also have an important role. Use a strong and unique password, keep one-time codes private, secure your device, sign out on shared equipment, and report suspicious activity promptly. The Wendream Privacy Policy cannot protect information that a player knowingly gives to an unauthorised person.

13. How long information is retained

The Privacy Policy allows Wendream to keep personal information for as long as it is reasonably required to operate an account, provide services, complete transactions, maintain security records, resolve disputes, support responsible gaming restrictions, enforce agreements, and meet applicable obligations.

Retention periods are not identical for every category. Account records, transaction histories, verification materials, security logs, and support messages may have different operational needs. When information is no longer required, it may be securely deleted, de-identified, or restricted from ordinary use.

Closing an account does not always result in immediate deletion because unresolved withdrawals, fraud concerns, disputes, self-exclusion controls, or recordkeeping requirements may continue after closure.

14. Your Privacy Policy choices and requests

Subject to applicable requirements and reasonable verification, you may ask what information Wendream holds about you, request correction of inaccurate details, raise an objection, ask for an eligible restriction, or request deletion where retention is no longer required.

Some requests may be limited when information is needed for payment records, account security, fraud prevention, dispute resolution, responsible gaming, or other valid obligations. If a request cannot be completed in full, Wendream may explain the relevant reason.

To protect your account, a Privacy Policy request may require identity confirmation. Please give enough detail to locate the relevant record, but never include your password or one-time security code.

15. Information relating to younger persons

Wendream services are intended only for people aged 21 and above who are eligible to participate. The Wendream Privacy Policy does not permit registration by a younger person. Age information and verification documents may be checked to enforce this rule.

If an account may have been opened by someone below the required age, Wendream may restrict access and request verification. A parent or guardian who believes a younger person submitted information should notify the privacy team so the matter can be investigated.

16. Automated checks and account decisions

Automated tools may help identify unusual logins, duplicated accounts, suspicious payments, bonus misuse, or activity that differs from normal security patterns. This Privacy Policy permits such tools to support efficient risk detection, but important cases may also receive human review.

A security flag may result in a request for documents, a temporary transaction hold, or a closer account review. It does not by itself establish that a player acted improperly. You may contact support if you believe relevant information was misunderstood.

17. Privacy Policy updates

Wendream may update this Privacy Policy when services, technology, payment options, security practices, or applicable requirements change. The latest version will appear on this page with a revised update date.

Material changes may also be highlighted through a website or account notice. We encourage you to review the Wendream Privacy Policy from time to time, particularly before submitting new information or using a newly introduced feature.

18. Privacy questions and complaints

If you have a question, request, or complaint about the Wendream Privacy Policy, contact the privacy team at privacy@wendream.net. Include your registered name, account username, a clear description of the concern, and relevant dates or transaction references.

Do not include a password, one-time PIN, or complete card security code. We may ask for reasonable identity confirmation before discussing an account or disclosing personal information. This protects you against another person making a request in your name.